FAQ

Straight answers, no small print.

Clear information is the first line of our promise. If you cannot find what you need, we are a call or an email away.

01What services does Sudara Global Travel & Tours offer?+

Visa assistance, domestic and international flight bookings on all classes, Umrah and Hajj packages, private jet charter, and business and leisure travel for individuals, families and organisations, all through one company.

02Can you guarantee that my visa will be approved?+

No. Visa decisions are made solely by embassies, high commissions and immigration authorities. We prepare your checklist, support your forms and appointments and keep you updated, but we never promise outcomes outside our control.

03How do I pay safely?+

Pay only through our official company channels, and expect a receipt for every payment. Never pay into a personal account or to an unofficial representative, and confirm bank details with our team before transferring funds.

04How can I tell that a message or booking really comes from you?+

Our official contact details are published on this website: +234-802-565-8712 (Nigeria), +44-753-802-3717 (UK) and booking@sudaratravel.com. Contact us directly on those numbers to verify any communication claiming to be from us.

05Do you offer Umrah and Hajj packages?+

Yes. Umrah packages cover return flights, visa processing, Makkah and Madinah accommodation at different distances from the Haramain, ground transport and guided ziyarah, at budget to premium levels. Hajj services are coordinated within the framework set by the relevant Hajj authorities, with clear payment schedules and written terms.

06Do you serve travellers on a tight budget?+

Absolutely. Our Standard tier is built for students, first-time travellers, young families and budget Umrah pilgrims, with best-value fares, clear visa checklists and flexible payment plans where available.

07Which airlines do you work with?+

We work with 21 airlines across the Gulf (Saudia, Emirates, Qatar Airways, Etihad, flynas, Flydubai), Turkey and North Africa, Europe and North America, Africa, and Nigeria's domestic carriers (Air Peace, Ibom Air, United Nigeria Airlines).

08Can you help with changes, upgrades, name corrections and refunds?+

Yes, within airline rules. Our ticketing team handles reissues, date changes, upgrades, name corrections and refund processing, and keeps you informed throughout.

09How do you arrange private jets?+

We arrange private aviation through licensed charter operators and aircraft brokers. Selection is based on safety record, aircraft airworthiness, insurance cover and regulatory standing. Empty-leg opportunities are offered where available.

10Do you work with companies and groups?+

Yes. Corporate accounts come with dedicated account managers, consolidated invoicing and reporting. We also coordinate manifests, documentation and payments for religious and community groups, schools, sports teams, government agencies and NGOs.

11How quickly will you respond to my enquiry?+

We acknowledge enquiries as quickly as possible during business hours, with a fuller response soon after. Quotations are written, itemised and time-bound, with no hidden charges.

12Where are you based?+

Our head office is at Plot 182, Attahiru Bafarawa Street, Sector Centre B, Jabi/Wuye, Abuja, Nigeria. We also operate a UK contact line, +44-753-802-3717, for the diaspora travelling home and international visitors coming into Nigeria.

Still have a question?

Every enquiry is recorded and every booking has an owner on our team.